Terms and conditions
Our commitment to you:
Our aim is to ensure that both you and your pet are happy that you have received first class service and treatment at all times.
To provide your pet with the highest standard of treatment and care.
All fees, consumables and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials and consumables used. A detailed invoice can be provided for every consultation, procedure or transaction.
A list of current fees for routine procedures is always displayed in the Reception area and an estimate of fees will always be provided on request. (see below)
Methods of Payment
In order for us to keep costs under control and to help us keep our prices affordable, accounts are due for settlement in full at the time of treatment or upon collection of your pet following surgery. Your account may be settled using:
- Cheque with current banker's card
- Credit/Debit card - Switch, Solo, Delta, Mastercard or Visa
- BACS (Bank Automated Credit Service)
Estimates of Treatment Costs
We will, upon request, be pleased to provide an estimate as to the probable costs of any treatment, but please bear in mind that any estimate given can only be approximate - often a pet's illness will not follow a conventional course.
Payment must be made at time of treatment from all clients.
Overdue accounts, after notice to you, will be referred to our Debt Collection Agency if satisfactory repayment arrangements have not been made with ourselves. This will incur you further costs whilst collecting the debt.
Any cheque which you issue which is returned unpaid will result in your account being restored to the original sum, together with any fees incurred in the process.
Persistent late payment will result in withdrawal of our veterinary services.
Whilst procedures such as consultations, vaccinations and neuters have standard prices, the charges for most surgical operatio ns are based on the time that they take.
The costs of blood tests, x-rays, dressings, drugs, hospitalisation and any special materials (e.g. orthopaedic implants) are always added to the surgical fee. With the cost of the extras that could be required, the final charge for surgery could exceed £1,000, especially if prolonged hospitalisation is required.
You may, therefore, before a condition requiring treatment arises like to consider taking out insurance cover on your pet to insure against such eventualities. However, we cannot recommend any one insurance policy over another. Please take your time choosing the correct insurance for your pet's needs and read the small print carefully.
If your pet is being treated under an insurance policy then please notify a member of staff accordingly. Please be aware that it is your responsibility to settle your account with us and then reclaim the fees from your insurance company.
Summerwood Pet Health Club
Summerwood Pet Health Club is a unique service to spread the cost and save money on routine health care. Affordable monthly payments, including substantial discounts. Separate terms and conditions apply to the Summerwood Pet Health Club.
Inability to Pay
If you find yourself in the unfortunate position of being unable to pay your account, please discuss this matter as soon as possible with a member of staff. Instalments or part payments of any accounts may ONLY be sanctioned with express permission.
Ownership of Records
Case records, x-rays and similar documents are the property of, and will be retained by, Summerwood Veterinary Surgery. Even though a charge may be made for carrying out the investigations and interpreting the results, ownership of the resulting record e.g. an x-ray or ultrasound scan, remains the property of the practice. Upon request, copies of records with a summary of the history of your pet will be passed to another Veterinary Surgeon taking over your pet's care and treatment.
Variations in Terms and Conditions of Business
No addition or variation of these conditions will bind the practice unless specifically agreed in writing by a member of the Management Team. Additionally, no agent or person employed by or under contract with the Practice has the authority to later vary these terms and conditions in any way.
Summerwood Veterinary Surgery is part of the Summerhill Group. Summerhill Veterinary Centre is the trading name of Summerhill Veterinary Centre Limited, a company registered in England and Wales, registration number 4062834, registered office 43 Summerhill Avenue Newport Gwent NP19 8FQ, VAT registration number 713678325.